Help Center

General Questions

Do you work with distributors?

We work direct with architects, builders and designers. We also have select channel partners throughout the US depending on the product you would like to purchase.

Can I use your Northwestern Spruce or Cedar boards as flooring?

Our pine and cedar boards would not be a good material to use for flooring due to the distressing process we use, which could lead to splinters from the rough surface. Please refer to our Flooring section for available Rustic White Oak Options.

What widths can I choose from?

Nominal 1×4 (3-½” Net), 1×6 (5-½” net), 1×8 (7-¼” net) and 1×10 (9-¼” net) for standard pricing. We do offer custom milling, wider board selections and thicker net dimensions. Please contact us with your request.

What lengths can I get?

Standard pricing is for random lengths 8’0 to 16’0.

How long will the color last?

Our unsealed products will age and change texture over time depending on the degree to which they are exposed to natural elements such as wind, sunlight and moisture. If you are looking for a product to emulate the look of barn wood then just sit back and enjoy the lack of maintenance and watch your Better Than Barnwood age with grace over the years.

Are your products fire rated?

We offer a Class A fire rating on all Better Than Barnwood products as well as our Box Beam and Post Wrap Products.

Ordering & Shipping Questions

How are your online store purchases shipped?

Samples: Most samples are sent via USPS Priority mail. Some samples (such as stickLAP) are sent via USPS First Class mail. Rush shipping options are automatically shown at checkout when they are available.
Boxes: Online box orders are usually shipped via UPS as a standard shipment. For customers ordering a large quantity of boxes in a single order, we often opt to ship the same quantity of wood via LTL Freight on a pallet, for safer and easier shipping and unloading.

Why haven’t I received my tracking information?

Most of our products are made-to-order in some capacity, and can take 5-7 business days to fulfill. Once we’ve shipped your Hewn Store order, you will receive tracking info from our shipping partner. If you haven’t yet received any tracking information, please check your Spam/Junk folders.

Do you have a minimum order size?

All orders less than 450 sq. feet can be purchased online for your convenience.

Where do you ship?

Currently we can ship anywhere in the U.S. We do not ship internationally at this time.

How quickly can I get my order?

Everything is custom made to order and we typically need between 6-8 weeks depending on the size of the job. We will be offering material on our website from time to time that is already finished if you need something immediately.

Can I order my wood siding with a tongue & groove or shiplap profile?

Yes, we offer several standard milling options you can choose from. Small-quantity Shiplap options are available in our online store in a limited number of wood species and colors. For more colors, species, and options, please contact one of our representatives at (503) 612-0241 to start a custom order.

Installation Questions

Do you install floors?

We do not install floors but do have recommendations for floor installers in many areas of the US. Our flooring material is shipped prefinished in lengths of 4’0″ to 16’0″ with factory hewn edges and ends.

StickLAP Questions

What widths do you offer?

The net face of every board of StickLAP is just over 3” wide, with an additional ¼” of width in the shiplap profile.

What lengths do you offer?

Every retail box of StickLAP comes with a mixture of 3’, 2’, and 1’ long pieces. Custom orders (via and are sold at random lengths up to 12’, and only ship LTL.

How will I know how much to order?

You can use the square foot calculator on our StickLAP product pages to calculate how many boxes you’ll need to cover your space!

Is StickLAP available without a shiplap profile?

We do not currently offer any peel-and-stick products without a shiplap profile. You can find non-shiplap wood boards in our standard collections.

Does it have to be installed tight or can it be adjusted for a gap?

We prefer our StickLAP with a gap, but it is ultimately your choice! To install with a gap, just use a spacer of your choice when applying the material to the wall.

Do I have to paint my wall first?

Nope! Because of the shiplap profile, StickLAP can be installed directly to the wall without any worry of the underlying surface showing through!

What is the surface prep?

Please make sure your surface is clean of any dust or debris prior to installing. We also recommend installing in a dry environment, and allowing the adhesive proper time to set and achieve full permanence.

Can I mix and match colors in my box?

No. All retail boxes of StickLAP include only the color selected on the order page. However, you are welcome to order boxes of multiple colors to mix and match on your wall!

Can StickLAP be installed on a textured walls, high gloss walls, or ceilings?

Yes, StickLAP uses an industrial strength adhesive and only needs minimal contact to hold. If your surface has a heavy texture, you should test a small piece (sample) to be sure that there is enough contact.

Do we offered a sealed option for damp and wet environments?

Sealed options are available for larger custom or commercial orders. We currently do not offer sealed finishes in Quickship boxes.

Can StickLAP be installed next to a fireplace or heat source?

Yes, StickLAP can be installed next to heat sources as long as such an installation meets building codes for your area. StickLAP is made of real wood, and thus is a flammable product.

How do I remove it?

StickLAP is designed for permanent installation. While it can be pulled off of a wall, it may damage the underlying drywall paper. Please take this into consideration prior to installation.

Can it be cleaned? If so, what cleaning products do you recommend?

StickLAP can be cleaned with a damp cloth or brush if needed.

What is the return policy for StickLAP?

We accept returns of unopened boxes of StickLAP. This allows our customers to order extra material for a project without worry. The customer is responsible for shipping the unopened product back to our Oregon workshop. A full refund (sans shipping costs) will be issued upon receipt.

Does StickLAP have a warranty?

StickLAP has a money-back guarantee for factory defects not typically found in hand-finished wood products. Please inspect all StickLAP boards prior to installation. Due to the permanent nature of this product, any replacements for manufacturer defects must be requested and processed before the material is on your wall.

Is an edge trim available?

Yes, we offer edge and trim pieces specifically designed for our StickLAP product. Please refer to our product pages for more information and purchasing options.

How do you cut StickLAP?

StickLAP can be easily cut using a standard hand saw. Please see our installation instructions for information.

How is StickLAP shipped?

Most orders purchased through our website ship via UPS Ground shipping. For larger quantity orders or large-scale custom orders, we reserve the right to ship via LTL Freight.

Can StickLAP be used on a door or cabinet face?

Yes. We recommend utilizing our trim pieces for the best possible outcome.

Can StickLAP be stapled or nailed?

Yes, StickLAP can be nailed to a surface. This is a great way to achieve a temporary installation where the adhesive tape can be unused and saved for later installation, or if the surface you are applying StickLAP to has areas where the adhesive tape would not be able to achieve full contact.

Is StickLAP made from reclaimed wood?

No. StickLAP is made from sustainably-sourced Northwestern Spruce, which is processed using our proprietary methods to create a realistic and unique aged finished.

Do we offer custom finishes for larger orders?  If so, what is the minimum order?

Yes! For high-volume or commercial inquiries, please call us through our Contractor Pricing line at (503) 612-0241 to request a quote. We typically expect custom orders to start at over 500ft2.

Are other species available?

StickLAP is currently only offered in Northwestern Spruce, though other species of wood are offered in custom orders via and

Contact Us

If you cannot find the answer to your question in the above sections, please use the form below to contact one of our customer service representatives: