Help Center

General Questions

Do you work with distributors?

We work direct with architects, builders and designers. We also have select channel partners throughout the US depending on the product you would like to purchase.

Can I use your Northwestern Spruce or Cedar boards as flooring?

Our pine and cedar boards would not be a good material to use for flooring due to the distressing process we use, which could lead to splinters from the rough surface. Please refer to our Flooring section for available Rustic White Oak Options.

What widths can I choose from?

Nominal 1×4 (3-½” Net), 1×6 (5-½” net), 1×8 (7-¼” net) and 1×10 (9-¼” net) for standard pricing. We do offer custom milling, wider board selections and thicker net dimensions. Please contact us with your request.

What lengths can I get?

Standard pricing is for random lengths 8’0 to 16’0.

How long will the color last?

Our unsealed products will age and change texture over time depending on the degree to which they are exposed to natural elements such as wind, sunlight and moisture. If you are looking for a product to emulate the look of barn wood then just sit back and enjoy the lack of maintenance and watch your Better Than Barnwood age with grace over the years.

Are your products fire rated?

We offer a Class A fire rating on all Better Than Barnwood products as well as our Box Beam and Post Wrap Products.

Ordering & Shipping Questions

How are your online store purchases shipped?

Samples: Most samples are sent via USPS Priority mail. Some samples (such as stickLAP) are sent via USPS First Class mail. Rush shipping options are automatically shown at checkout when they are available.
Boxes: Online box orders are usually shipped via UPS as a standard shipment. For customers ordering a large quantity of boxes in a single order, we often opt to ship the same quantity of wood via LTL Freight on a pallet, for safer and easier shipping and unloading.

Why haven’t I received my tracking information?

Most of our products are made-to-order in some capacity, and can take 5-7 business days to fulfill. Once we’ve shipped your Hewn Store order, you will receive tracking info from our shipping partner. If you haven’t yet received any tracking information, please check your Spam/Junk folders.

Do you have a minimum order size?

All orders less than 450 sq. feet can be purchased online for your convenience.

Where do you ship?

Currently we can ship anywhere in the U.S. We do not ship internationally at this time.

Can I order my wood siding with a tongue & groove or shiplap profile?

Yes, we offer several standard milling options you can choose from. Small-quantity Shiplap options are available in our online store in a limited number of wood species and colors. For more colors, species, and options, please contact one of our representatives at (503) 612-0241 to start a custom order.

Installation Questions

Do you install floors?

We do not install floors but do have recommendations for floor installers in many areas of the US. Our flooring material is shipped prefinished in lengths of 4’0″ to 16’0″ with factory hewn edges and ends.

Contact Us

If you cannot find the answer to your question in the above sections, please use the form below to contact one of our customer service representatives: